The Rotorua Canopy Tours team has grown this summer to a whopping 35! We have had a busy month of training our 8 new zipline guides and thought you might like to know what goes into becoming a guide here at Rotorua Canopy Tours…
The training to become a Rotorua Canopy Tours guide is tough, and it all begins the first day on the job! New guides spend their first few days at Rotorua Canopy Tours with senior zipline guide Shane. Shane is the lead trainer and he runs an intense 3-4 day programme where he teaches the new guides all of the technical skill you need to know for ziplining. During the technical days the guides will learn to navigate on the forest floor using the trapping lines as trails, they will also learn how to use all of the equipment and practice things like evacuating from tree top platforms as well as lots of ziplining.
Photo: Rotorua Canopy Tours guides practicing to pull a customer along the zipline while in the forest during the monthly team training.
Once they have completed Shane’s training and are competent in all of the technical aspects, the new guides are budded up with experienced guides and spend a week guiding tours under supervision. During the ‘shadows’ the guides learn about the forest, its residents and the history from their guide buddy (as well as some self guided research, there are no scripts at Rotorua Canopy Tours). The new guides are signed off once they have mastered all of these skills and Shane is confident they can deliver an award winning tour!
Once you are a zipline guide the training does not stop, all Rotorua Canopy Tours guides do a training session every two weeks with their guiding partner, this takes place at the headquarters on Fairy Springs Road. Every month the whole team do a training together in the Dansey Road Scenic Reserve before the tours begin early in the morning. On top of all that, each guide goes through a guiding assessment twice a year to ensure they always meet Rotorua Canopy Tours high standards.