Are their any weight or age restrictions?

There run two different tours that have different restrictions, please see below for the restrictions for each tour:

The Original Canopy Tour:

  • Maximum weight limit of 120kg.
  • Minimum age of six years old. There is no upper age limit – so far our oldest customer was 93! 
  • Children (15 years and under) must be accompanied by a responsible adult (16 years or over).

 

The Ultimate Canopy Tour:

  • Maximum weight limit of 120kg.
  • Minimum age of ten years old. There is no upper age limit.
  • Children (15 years and under) must be accompanied by a responsible adult (16 years or over).

 

I have ziplined before - why zipline here?

Canopy Tours is the only place in the world where you can soar high above untouched ancient New Zealand forest, feed wild native New Zealand birds by hand and become part of an amazing conservation story.

Our guiding team are all kiwis and are highly experienced guides who will keep you safe and make the tour unforgettable!

Check out our TripAdvisor reviews and see why our customers this this is the best outdoor experience in Rotorua – click here

Does the tour go in all weather?

Canopy Tours is an all weather activity – we run rain or shine! The ancient New Zealand forest that you will travel through on your tour is amazing in the rain, and some of our customers have come back a second or third time just to get the rainy day experience!

If it is forecast to rain, we will gear you up in full wet weather gear to keep you warm and dry while on your tour.

Click here if you are wondering what you should wear on your Canopy Tour.

Am I too old?

You are never to old to come on an adventure with us! In fact we have 1000’s of people in their 70’s who have completed and loved every minute of the tour! The eldest customer so far was a suited 93 year-old man called Lewis who came with his 87 year-old sister Shirley. Everyone tells us it makes them feel young again.

How physically fit do I need to be?

We pride ourselves on being able to offer an experience to almost everybody. Our two ours require different levels of fitness.

 

The Ultimate Canopy Tour

  • Can you play a 18 hole round of golf on foot?
  • Would you be comfortable going for a half day forest walk or hill walk?
  • Can you walk up 6 flights of stairs without stopping for a break?

…If you answered Yes, it sounds like your ready for the Ultimate tour. If not, check out the Original tour it night be a better suited to you?

 

The Original Canopy Tour

  • Can you play a 9 hole round of golf on foot?
  • Would you be comfortable going for a 1 hour forest walk or hill walk?
  • Can you walk up 3 flights of stairs unassisted?

…If you answered Yes, it sounds like the Original tour is perfect for you. 

 

Still have questions about your ability or fitness, please contact us prior to making your booking.

Can I bring my own camera?

Yes, yes yes!! Please do not forget to bring your camera!

Take as many photos of this amazing adventure as you can. Bringing your camera is at your own risk, we recommend ensuring that your camera has a strap that you can attach to yourself or can be kept in a zip pocket.

If you have a GoPro, bring it! You will get some amazing footage, we recommend a helmet mount/ head strap, wrist mount or selfie stick. Don’t forget to charge your batteries before coming on tour.

If you don’t have your own camera, hire a GoPro to take on your tour, click here to find out more.

We would love to see your photos and videos please tag us! #rotoruacanopytours

Can people come and watch me?

We do not all spectators to come view people on the tour. We operate in a wilderness area and there is no access between platforms are unmarked. There is a high risk that spectators will get disorientated and lost in the forest. In addition to this, there are no vantage points, so spectators are unlikely to be able to see you. We do not take any responsibility for people who are not on our tour.

I’m afraid of heights – will I be able to complete the tour?

Perfect – you have a lot to gain from doing this tour. Our kiwi tour guides pride themselves on their ability to help people achieve beyond what they thought possible, your two guides are there to support you the whole way through the journey. The tour slowly builds up in height and at all times there is the option to stop, but in most cases people’s fears subside within the first hour as the safety systems, their guides’ professionalism and the encouragement of the rest of the group put them at ease.

Click here for a few tips from our guides that will help you conquer your fear!

What do I need to wear?

The forest is usually a few degrees colder than it is in Rotorua and can get quite frosty in the winter, we recommend a warm pair of socks and one more layer than what you are comfortable in outside. We can supply you with high quality wet weather gear and an extra warm outer layer, click here to see what clothing we can provide you. Closed toe footwear is a must.

How many people are on a tour?

There is a maximum of 10 customers per tour, this way we keep it small and personal. It may be made up of families, couples, individual travelers – whatever the case our guides do a great job of creating a team dynamic and turning strangers into friends very quickly. We can also cater to large groups of more than 10 people, or book exclusive tours.

Click here if you would like to learn more or enquire about a group booking.

When is the best time for a tour?

Every tour is magical, however the forest is most beautiful in the rain and early mornings or late afternoons. Tours times vary depending on the time of year. Click here to see our tour timings and availability.

I have a special occasion and want something extra or I don’t want strangers on my tour.

No problems –We offer exclusive tour options for families, work incentives, special occasions and larger groups.

Click here to learn more or make an enquiry about a group or exclusive booking.

Do I need to pre-book?

Yes, we highly recommended pre-booking to avoid disappointment as spaces are limited. Weekends, school holidays and public holidays are our busiest times. But even if it is last minute in a busy period please contact us or check for availability online here.

How safe is it?

Safety rules above all else in our business. Rotorua Canopy Tours (is fully compliant and independently audited under the Adventure Activities Regulations 2011 and Outdoorsmark.
We consider ourselves to be leaders in the industry with our systems, culture, attitude and policies to safety.

Click here to learn more about safety at Canopy Tours.

How Safe is Rotorua Canopy Tours? Frequently Asked Questions and Answers

Do you have minimum numbers?

We require a minimum of two people on a tour for it to be a confirmed departure. This is usually not a problem if you are concerned about minimum numbers please contact us.

How do I contribute to conservation?

Just by being on the tour, you are already contributing to the conservation effort, as part of your ticket price goes towards the programme to restore the beautiful forest and remove all introduced pests.

Click here to learn more about Conservation at Canopy Tours.

What birds will I see on tour?

20% of the forest is now predator free thanks to our conservation programme. So keep an eye out for Robins, Kereru, Tomtit, Tui, Bellbirds and Kaka.

Click to learn more about the birds that call our forest home.
The dream is to restore the eco-system to the one Captain James Cook discovered on arrival to New Zealand – full of loud bird chorus.

I don’t have any transport – how do I get to Rotorua Canopy Tours base?

Just let us know at the time of your booking where you would like to be picked up from – all of our tours include a complementary pick-up and drop-off from any central Rotorua location if required.

How do I get to Rotorua Canopy Tours? Frequently Asked Questions and Answers

What time do I need to turn up? How long does the tour take?

Check in time for your Canopy Tour is 15 minutes prior to the tour departure time stated on your booking confirmation. This allows us time to check in and get you into your ziplining harness. Please allow 3 hours for your tour (from the time you arrive at our headquarters until you return).

If you have asked for a complimentary pick up and drop off please allow an extra 15 minutes.

When do the tours leave

We run multiple tours every day, click here to see tour times and availability.

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